Customer Support 

How Can We Help?

Frequently Asked Questions

Can this be used on a PC & Mac?

YES! SketchVision is both Mac and PC 32bit or 64bit compatible. Requires Windows 7 or higher for PC and Mac OSX 10.10 or higher.

Do I own the work I create?

Yes, for our purposes, the user owns the work product and content the user creates using our software. We retain the rights to the software, and to the images, sounds and other creative elements that we provide you for you to use in connection with the software, and those are licensed to you in accordance with the End User Agreement. The works that you create using these elements and our software are yours, as between you and us. We do not re-use, distribute or commercialize your work product. The user is responsible for ensuring the user has all the necessary rights to the content the user creates or adds to the work product and that the user work does not violate the rights of third parties.

Is there anything to download?

SketchVision is a powerful desktop application installed directly on your computer. Upon purchase, you can select to download the Windows 32 or 64 bit version, as well as the Mac version. It DOES require an Internet connection as it pulls images from the internet and your saved projects from the cloud.

What type of files does SketchVision create?

SketchVision  allows you to easily create standard .mp4 video files that can easily be uploaded to various video sites like YouTube, etc.

Do you include step-by-step instructions?

YES! We have easy to follow videos that will show you everything from creating a video, adding your images, and even exporting!

How do I upload my own images?

Inside the software, on the left side box, on the bottom right, there is a PLUS sign. When you click it, a box will appear to upload your image and autosave that image, character or sound. It will stay saved in your software until you delete it.

Is ordering completely risk free?

YES! We ask you not to purchase if you are unsure of what SketchVision does or how it will benefit you. But, if at any point in 30 days, you decide that SketchVision is not for you, simply send us your receipt and we will issue a prompt and courteous refund. You will then, sadly, lose access to SketchVision.

How do I get support?


You can visit our online FAQs:
https://GetSketchVision .com/Support 

or contact us directly: support@GetSketchVision.com.

Or Submit a Ticket using the Form Below:

Our team of talented support specialists will respond to your query in less than 24 hours, and typically much faster. 

Does SketchVision create Blackboard videos?

YES! SketchVision is the first and only doodle video software that not only creates captivating, realistic whiteboard videos AND can also create blackboard videos! PLUS the process is super simple - click a few buttons and instantly convert the whiteboard to a blackboard!

Is there a monthly fee to use SketchVision ?

SketchVision  membership is available with your choice of an ongoing monthly subscription or a single, annual payment that is heavily discounted. 

What kind of images can I upload?

We kept it simple, allowing you to add PNG and JPEG files. Each image will automatically have a pre-determined "draw path," that you can customize as you wish. And yes you can import black and white and color images as well!

Can I add audio to a SketchVision video?

YES! You can add a voiceover OR musical audio clip to SketchVision videos. SketchVision comes with TONS of stock audio background files for you to use OR you can upload your own audio within SketchVision ! We recommend MP3 files for size and quality.

Can I import my own fonts? Does it support multiple languages?

YES! We kept it simple to accept any language, we allow you to import ANY font. You can upload any TIFF or OTF file right into SketchVision !

Does SketchVision create HD quality files?

YES! SketchVision allows you to easily create high quality video files. Export options include: - Resolution from 360 - 1080p- Frames Per Second of 24 - 60- Quality from Low (62%) - Maximum (100%)

What about Updates? How does that work?

Because our software is a hybrid Web + Desktop app, we autopush our updates straight to your computer. When an update is ready, you'll be alerted to update your software.

Have a Question or Issue with the Software?
​Submit a Ticket Below